Privacy Policy

At Blenz The Canadian Coffee Company Ltd. (“Blenz Coffee”) we are committed to protecting your privacy and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about our practices relating to the collection, use and disclosure of personal information through access to or use of our websites.  By using our websites, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions. Please note that this Privacy Statement does not govern the privacy policies and procedures of Blenz franchise coffee shops.

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.

Personal information shall include but is not limited to: (1) contact information such as name, residential address, e-mail address and non-business telephone number; (2) proof of identity such as a signature; (3) financial, and billing information such as a credit card number and expiration date; (4) demographic information such as age, gender, education and occupation; and (5) publicity information such as personal photographs.

Collection and Use of Employee Candidate Personal Information

Blenz Coffee collects personal information from employee candidates in connection with the administration of its employment applications and hiring program. Personal information collected from an employee candidate includes but is not limited to: name, residential address, non-business telephone number, email address, signature, educational background, previous employment information, citizenship status, and age. Failure to provide requested personal information may negatively impact Blenz Coffee’s consideration of a candidate for employment.

Collection and Use of Customer Information

Customer Feedback

Blenz Coffee collects customer personal information when a customer contacts Blenz Coffee directly to make inquiries or to provide feedback with respect to Blenz Coffee shops or products.  Personal information collected from a customer includes but is not limited to: name, email address, non-business telephone number, the Blenz Coffee location visited, and the date and time of the customer’s visit to the Blenz Coffee location. A customer agrees to be contacted by Blenz Coffee when submitting feedback to Blenz Coffee using the online contact form. Failure to provide necessary information may prevent Blenz Coffee from fully addressing any customer feedback or inquiry.

Contests

By entering a Blenz Coffee-sponsored contest, a customer consents to the collection, use and disclosure of personal information in connection with the administration of the contest and for promotional and publicity purposes related to the contest in any media and without compensation.  Personal information collected from a contest entrant in connection with contest administration includes but is not limited to: name, birth date, residential address, non-business telephone number, and email address. Personal information collected in connection with promotional and publicity purposes related to the contest include but is not limited to: name, city and/or province of residence, likeness, voice, non-sensitive biographical information, and photographs. Failure to provide requested personal information may affect contest eligibility.

Friends of Blenz Email Club

By signing up for the Friends of Blenz email club, members agree to receive email updates on Blenz Coffee products, events and promotions. Personal information collected from Friends of Blenz members includes name, email address and preferred local Blenz Coffee store. By submitting information to sign up for the Friends of Blenz email club, a customer consents to the collection, use and disclosure of personal information by Blenz Coffee and to third parties engaged to administer and provide email services. Friends of Blenz members can opt out of receiving emails from Blenz Coffee by request or by clicking the ‘unsubscribe’ button included in all emails.

Perks of Blenz Rewards Program / Blenz Mobile Application

By signing up for the Perks of Blenz Rewards Program in the Blenz Mobile Application, members agree their personal information is collected including:

• Name
• Email address (to send you promotional offers and transaction confirmation).
• Geolocation (to help you find restaurants near you, offers and manage your online delivery).
• Phone number (to verify your identity and ensure your order gets to you).
• Financial & Payment Information including gift, credit, and debit cards (to process your orders, keep track of your mobile payments and orders, prevent fraud and perform analytics).

Collection and Use of Prospective Franchisee Information

By applying to become a Blenz Coffee franchisee, a prospective franchisee consents to the collection, use and disclosure of personal information.  Blenz Coffee collects and uses personal information in order to assist it in selecting franchisee candidates.

Personal information collected from prospective franchisees includes but is not limited to: name, residential address, residential telephone, email address, date of birth, educational background, occupation, previous employment, education, and financial information such as the amount of unencumbered cash available for investment and approximate personal net worth.  Failure to provide requested personal information may impact a prospective franchisee’s ability to become a Blenz Coffee franchisee.

When We Disclose Your Personal Information

Except with your consent, we will not sell, license, trade or rent your personal information to or with others.

We may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information collected by them on behalf of Blenz Coffee or disclosed to them by Blenz Coffee and to comply with the general privacy principles described in this Privacy Statement.

Blenz Coffee reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Blenz Coffee also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of the business or assets or shares of  Blenz Coffee or a division thereof in order for you to continue to receive the same products and services from the third party.

Knowledge and Consent

Blenz Coffee collects personal information about you only when you voluntarily provide it.   By using our website, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Policy Statement. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use the information for a purpose not previously identified).

The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

How We Protect Your Personal Information

Blenz Coffee makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss, theft and unauthorized access.  This protection applies in relation to information stored in both electronic and hard copy form.  Access to your personal information is restricted to selected employees or representatives.  In addition, Blenz Coffee employs generally accepted information security techniques, such as firewalls, and access control procedures, to protect personal information against loss and unauthorized access.

Links to Third-Party Sites

This website may offer links to other third-party websites.  You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites.  Blenz Coffee is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Retention and Storage of Your Personal Information

Blenz Coffee retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after the termination of our relationship with you.

For the purposes set out in this Privacy Statement, Blenz Coffee or a service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies or regulatory agencies in those other provinces or foreign jurisdictions may be entitled to access your personal information.

Changes to this Privacy Statement

Blenz Coffee reserves the right to modify this Privacy Statement at any time without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

Contact Us

If you have any questions or concerns about Blenz Coffee’s Privacy Statement and/or practices, contact the Blenz Head Office at admin@blenz.com or at 21320 Gordon Way, Unit 220, Richmond BC V6W 1J8.